Refund and Returns Policy
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1. Eligibility for Returns:
- Returns are accepted for bespoke furniture within 7 days from the date of delivery.
- To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as received.
2. Non-Returnable Items:
- Customized or personalized furniture items that have been specially crafted according to your specifications are generally non-returnable. Exceptions may be considered on a case-by-case basis.
3. Initiating a Return:
- To initiate a return, please contact our customer service team at BFS within the specified return period.
- Provide your order number, a detailed reason for the return, and clear photographs highlighting any defects or damages.
4. Return Authorization:
- Once your return request is approved, you will receive a return authorization and instructions on how to proceed with the return.
5. Return Shipping:
- Customers are responsible for arranging and covering the cost of return shipping. We recommend using a reputable courier service that provides tracking information.
6. Inspection Upon Return:
- Upon receiving the returned item, our quality control team will inspect it to ensure it meets the return eligibility criteria.
- If the item is deemed eligible for a return, a refund or replacement will be processed based on the customer’s preference.
7. Refund Process:
- Refunds will be processed within 7 business days after the returned item has been inspected and approved.
- Refunds will be issued to the original payment method used for the purchase.
8. Replacement or Exchange:
- If you prefer a replacement or exchange instead of a refund, please specify your preference when contacting our customer service team.
- Replacement items will be subject to the same production and delivery timelines as the original order.
9. Damaged or Defective Items:
- If your furniture item arrives damaged or defective, please contact us immediately.
- Provide clear photographs of the damages, and we will arrange for a return, replacement, or repair based on the extent of the damage.
10. Change of Mind:
- If you wish to return an item due to a change of mind, a restocking fee may apply. This fee will be communicated to you during the return authorization process.