1. Delivery Areas:
We offer delivery services within our specified service areas, which include [list of service areas]. Please check with our customer service team for delivery availability in your area.
2. Delivery Timeframes:
The estimated delivery timeframes for bespoke furniture may vary based on the complexity of the design, customization options chosen, and other factors. Our customer service team will provide you with an estimated delivery date upon order confirmation.
3. Delivery Charges:
Delivery charges are applicable and will be communicated to you during the ordering process. Charges are based on factors such as distance, accessibility, and the type of furniture being delivered.
4. Delivery Notification:
Once your bespoke sofa, wardrobe, dining table, or coffee table is ready for delivery, our logistics team will contact you to schedule a delivery date and time that is convenient for you.
5. Assembly Services:
Our delivery team will provide assembly services for certain furniture items, ensuring that your bespoke pieces are set up and ready for use. The availability of assembly services will be communicated to you during the ordering process.
6. Inspection Upon Delivery:
Upon delivery, we encourage you to inspect the furniture for any visible damages or defects. If you notice any issues, please bring them to the attention of the delivery team. We will work swiftly to address and resolve any concerns.
7. Delivery Access:
It is the responsibility of the customer to ensure that the delivery location is accessible and that there is adequate space for the furniture to be delivered and assembled. Please inform us of any specific delivery access requirements in advance.
8. Missed Deliveries:
If you are unavailable at the agreed-upon delivery time, please notify us as soon as possible to reschedule. Additional charges may apply for missed deliveries that require rescheduling.
9. Change of Delivery Address:
If you need to change the delivery address after placing your order, please contact our customer service team at least [insert timeframe] in advance to make the necessary arrangements.
10. Delivery Tracking:
We do not currently offer real-time delivery tracking. However, our customer service team is available to provide updates on the status of your delivery upon request.