Order Policy
- Product Selection:
- Explore our collection of bespoke wardrobes, sofas, dining tables, and bedroom furniture online or at our showrooms.
- Choose the desired furniture pieces that align with your style and preferences.
- Customization:
- Engage with our design consultants to discuss customization options, including materials, finishes, dimensions, and design features.
- Collaborate to create bespoke furniture that reflects your unique taste and meets your specific requirements.
- Showroom Experience:
- Visit our showrooms to experience the craftsmanship and quality of our furniture firsthand.
- Consult with our in-house experts for personalized guidance on design choices and customization possibilities.
- Online Ordering:
- Utilize our user-friendly online platform to place orders from the comfort of your home.
- Access virtual consultations with our design consultants for a seamless bespoke design experience.
- Quotation:
- Receive a detailed quotation outlining the costs associated with your selected bespoke furniture, including customization charges.
- Clarify any questions regarding the quotation with our customer service team.
- Order Confirmation:
- Confirm your order by providing necessary details, including contact information, delivery address, and preferred delivery date.
- Review and agree to the terms and conditions of the order.
- Payment:
- Make the required payment as specified in the quotation.
- Choose from various payment methods available for your convenience.
- Production Timeline:
- Receive an estimated production timeline for your bespoke furniture.
- Stay informed about the progress of your order through regular updates from our customer service team.
- Delivery Coordination:
- Coordinate the delivery details with our logistics team, including the preferred date and time.
- Ensure that the delivery address is accurate to facilitate a smooth delivery process.
- Installation:
- Enjoy hassle-free delivery and installation of your bespoke furniture by our professional team.
- Verify the condition of the furniture upon delivery and report any issues promptly.
- Customer Satisfaction:
- Your satisfaction is our priority. Reach out to our customer service team for any post-delivery inquiries or concerns.
- Share your feedback with us to help us continually enhance our products and services.
- Returns and Exchanges:
- Refer to our returns and exchanges policy for information on returning or exchanging furniture items.
- Follow the outlined procedure for initiating returns or exchanges, if necessary.
BFS Furniture is committed to providing a transparent and customer-centric ordering process, ensuring that your experience with us is as seamless and enjoyable as possible.