Order Policy

• Product Selection:
  • Explore our collection of bespoke wardrobes, sofas, dining tables, and bedroom furniture online or at our showrooms.
  • Choose the desired furniture pieces that align with your style and preferences.
• Customization:
  • Engage with our design consultants to discuss customization options, including materials, finishes, dimensions, and design features.
  • Collaborate to create bespoke furniture that reflects your unique taste and meets your specific requirements.
• Showroom Experience:
  • Visit our showrooms to experience the craftsmanship and quality of our furniture firsthand.
  • Consult with our in-house experts for personalized guidance on design choices and customization possibilities.
• Online Ordering:
  • Utilize our user-friendly online platform to place orders from the comfort of your home.
  • Access virtual consultations with our design consultants for a seamless bespoke design experience.
• Quotation:
  • Receive a detailed quotation outlining the costs associated with your selected bespoke furniture, including customization charges.
  • Clarify any questions regarding the quotation with our customer service team.
• Order Confirmation:
  • Confirm your order by providing necessary details, including contact information, delivery address, and preferred delivery date.
  • Review and agree to the terms and conditions of the order.
• Payment:
  • Make the required payment as specified in the quotation.
  • Choose from various payment methods available for your convenience.
• Production Timeline:
  • Receive an estimated production timeline for your bespoke furniture.
  • Stay informed about the progress of your order through regular updates from our customer service team.
• Delivery Coordination:
  • Coordinate the delivery details with our logistics team, including the preferred date and time.
  • Ensure that the delivery address is accurate to facilitate a smooth delivery process.
• Installation:
  • Enjoy hassle-free delivery and installation of your bespoke furniture by our professional team.
  • Verify the condition of the furniture upon delivery and report any issues promptly.
• Customer Satisfaction:
  • Your satisfaction is our priority. Reach out to our customer service team for any post-delivery inquiries or concerns.
  • Share your feedback with us to help us continually enhance our products and services.
• Returns and Exchanges:
  • Refer to our returns and exchanges policy for information on returning or exchanging furniture items.
  • Follow the outlined procedure for initiating returns or exchanges, if necessary.

BFS Furniture is committed to providing a transparent and customer-centric ordering process, ensuring that your experience with us is as seamless and enjoyable as possible.